These terms and conditions apply to all orders placed by the customer with Phatoak at www.phatoak.com . Please read our terms and conditions carefully before placing an order on www.phatoak.com. By placing an order, you enter into an agreement with Phatoak and accept these terms and conditions. We may modify the terms and conditions from time to time. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law. If you have any questions, please don’t hesistate to contact us at firstname.lastname@example.org
Phatoak / Behind The Scene. is registered on 34218551
VAT number NL1485.79.966.B01
5482 Mt Schijndel
You have the right to cancel your purchase without giving any reason within a period of 14 calendar days after the day of delivery of the goods. The goods have to be undamaged and unused, with any Phatoak labels or tags intact.
These conditions apply to all sales and agreements between Phatoak and the consumer, whereby Phatoak will apply these conditions unless agreed otherwise in writing. If articles are ordered from Phatoak, the purchaser automatically accepts the stipulations set out in these General Terms and Conditions.
Once an order has been placed, the consumer will directly receive an email to confirm the details of the order and the total costs associated with the order. All orders will be sent within 5 working days after receipt of payment by the consumer, delivery depends on the state/ country. In the case of technical malfunction, however, which falls under the category of circumstances beyond Phatoak control, an order will be shipped as soon as possible. Phatoak will keep the consumer fully informed of the status of the order.
We strive to keep our website (www.phatoak.com) as current as possible. However, the possibility remains that a certain product is no longer available, in which case we will contact the consumer as soon as possible.
A product must be delivered to the consumer within 30 days of the order placement. If Phatoak fails to comply with this, the consumer may immediately break the order contract. This is not possible, however, if the parties involved have previously agreed to a different delivery term.
3. Prices and payment
All prices indicated on Phatoak website are in Euro’s and include value added tax. Consumers are able to make payments electronically to Phatoak in many different ways. The different payment methods are IDEAL/ CREDITCARD and through bank transfer. Shipment of the order will take place once Phatoak has received payment for the order. Phatoak will add the shipping costs to the invoice of the order. More information concerning the shipping costs can be found under the title deliveryterms.
The delivery time is indicative and is therefore not guaranteed. However, the final delivery time will not exceed more than one week of the indicated delivery time, excepting cases of ‘force majeure’. The order will be processed and shipped within five working days of receiving payment. Phatoak cannot be held responsible if the post is unable to deliver the order to the consumer on time.
5. Transfer of ownership
Ownership of merchandise will not be transferred until the associated obligations of purchaser have been fulfilled. At the point of transfer of ownership, which is at the point of delivery of the articles, product liability is transferred to the purchaser.
6. Money back Guarentee
If the consumer, for whatever reason, does not wish to retain the article, the consumer has the right to return the article to Phatoak within 14 working days after taking delivery of the article. The consumer must first inform Phatoak in writing via email of their intention, and must follow all further return conditions and instructions stipulated by Phatoak. This guarantee does not comply if the article has been warn or washed, or if the consumer has attempted to mend or alter the article in any way. Return articles will only be accepted if it is sent in the original, undamaged wrapping and the labels are still attached to the merchandise. Furthermore, the shipping costs of the returned merchandise will be entirely paid by the consumer. Under no circumstances will Phatoak reimburse the shipping costs of returned merchandise. If the return instructions have been followed accurately, Phatoak will reimburse the consumer for the returned article(s) within 7 days after receiving it.
7. Queries/ Complaints
In the case of queries or complaints concerning any of our products or procedures, please inform us by email email@example.com You will receive a reply within two working days.
Phatoak finds it very important to ensure that all of the consumer’s personal information is treated with the utmost care and security. Phatoak will not give the consumer’s personal information to third parties, except when the information is required for the delivery of the order.
When making an order, Phatoak requires the consumer’s name, invoice and delivery addresses, and payment details so that an order can be processed. The payment details will only be used to conclude the payment process.
If the consumer subscribes to our newsletter or RSS, their personal details will be used to keep them informed of changes to our assortment, special offers, website improvements and other relevant information pertaining to Phatoak.
Records of website visits are kept for statistical purposes. Information concerning the amount of visitors and visitor frequency to our website will be used for internal research and website improvement. However, this general information is anonymous and cannot be traced back to the individual visitor.
All articles in the assortment of Phatoak have been produced with the greatest care. Phatoak cannot assume any liability for damages in any form whatsoever, either physical, material or immaterial, that can be caused by malfunctioning or ill use of the articles sold by Phatoak and/ or materials or accessories becoming undone.
The content of the website has been compiled with the greatest care. However, Phatoak cannot preclude the possibility of any error or incompletes in the information on this website. Phatoak cannot assume any liability for the consequences of incorrect or incomplete information on the website. Phatoak cannot be held responsible for any typing or misprinting errors that could communicate an incorrect selling price. In that case Phatoak will adjust the price as soon as possible. The actual colour of the products can differ from the colours shown on the computer screens. Phatoak cannot be held responsible for variations in colours as a consequence of the quality of the computer screens. The position and size of the actual applications and/ or sequins on the clothes can differ slightly from the display on the website. Phatoak cannot be held responsible for this.
Certain links on the website can give access to websites and information that is being exploited and maintained by third parties. Phatoak does not control these sites and it not responsible for the content of these sites.
10. Force Majeure
Despite any other established legal rights, Phatoak is entitled, at its own choice, in case of Force Majeur, to cancel your order, or cancel the purchase agreement without legal intervention, by informing the client in writing. Client is not entitled to claim any damages, unless given the circumstances this would be unacceptable according to measures of reason and fairness.
All information on Phatoak websites is protected by copyright. It is illegal to copy, use or distribute any information from Phatoak website without first acquiring written permission. Visitors and users of the Phatoak website may not claim any rights pertaining to the information on the website. None of the text or graphics from Phatoak websites may be partially or wholly copied or publicly used for printing, photocopying, faxing, overtyping, in an electronic database, or for any other reproduction purposes.All rights, including copyrights at www.phatoak.com remain with Phatoak. Any use of this website or its contents, including copying or other than for your own personal, non-commercial use, is prohibited without our permission.
12. Acceptance of General Conditions
All website users are required to be aware of, and to agree with, all of the above General Conditions. By placing an order with Phatoak, the consumer automatically agrees to all of our General Conditions. Phatoak client’s details are automatically stored in our client list and will receive our newsletter.