Phatoak ships all packages using DHL/TNT/DPD or POST NL service. We ship wordwide. All orders will be shipped in accordance to the delivery policies below:
After your order is processed it will be shipped within 5 business days.
Deliveries are made 2 days a week: monday and Thursday.
In case you are not at home on the first delivery attempt, a second attempt will be made free of charge. In the event a delivery attempt has been made, and could not be complete, the carrier will leave a message in your mailbox. Shipping outside the Netherlands takes max. 7 business days. In case you package is not delivered within 7 business days, please contact Phatoak.
For all your questions regarding the package and/ or delivery pls send us an email to: firstname.lastname@example.org
SHIPPING COSTS NL
– Shippingscosts within the Nederlands € 3,80 or € 6,50 per order (depending if it fits the Regular Mailbox / Letterbox)
– Free shipping in the Netherlands from € 100,-
SHIPPING COSTS BELGIUM
– Shippingcosts Belgium € 13,00 per order
SHIPPING COSTS OUTSIDE NL / BE:
are available on request by contacting our online-service email@example.com
– Free shipping EU/ WW from € 150,-
If a delivery is delayed you will be contacted within 3 business days.
ITEMS NOT DELIVERABLE
In case an item cannot be delivered, you will receive a notification within 3 business days. The purchased amount will be refunded by the use of your preferred payment method within 7 business days.
PRE-ORDERS: Have you placed a pre-order? You can find the shipping date at the product description and on your order confirmation. In case one of the articles can be shipped later than the rest, we will try to ship the rest first. Phatoak will always contact you first and than decide if the package will be send right away or when all the articles are on stock.